FAQs

HOURS: 10am to 6pm Monday - Friday ,

Minimum order is $25.00 excluding shipping.

If you feel you need more information by phone, call us at (408) 262-3900 during the hours listed above.

Email: mike@excesssolutions.com

Note: Please remember that all of the items we have are shown on the web pages so if it isn't on our web

pages we don't have it.

Frequently Asked Questions

How can I get in contact with you?

At Excess Solutions, we welcome your inquiries, feedback, and concerns, and our friendly and knowledgeable team is available to assist you with any questions or issues you may have. You can reach us through our online contact form, by email, or by phone during our regular business hours.

Phone: 408-262-3900

Email: mike@excesssolutions.com

Do you charge sales tax on my order?

Only if your order is being shipped within California. If you are a reseller and have a valid California Resale Certificate fill out a form and email it to us at mike@excesssolutions.com

Can I have my order shipped on my own UPS or Fedex account number?

Yes we will be happy to do that. Please contact us with your UPS or Fedex account number. If you don't do this your order will be shipped according to our website’s checkout system. If you enter your account number but don't enter a shipping method your order will be shipped ground.

How can I place an order under the $25.00 minimum?

The simple answer is: you can't. We feel that $25.00 is the minimum order we can process and cover our

costs.

I saw an item on your website, is it possible to get it in a different color, size, or configuration?

No, all the items are shown on the web site. If optional sizes or configurations are available they will be shown in the description or listed as a separate item number.

How much will the shipping charges be for my order?

The best way to see the shipping charges is to add the items you want to the shopping cart and then enter your zip code and country in the boxes on the Your Shopping Cart Summary page and pressing the Shipping Quote button. All of the shipping methods for your area will be displayed.

How long will it take till I receive my order?

It depends on when we receive the order from you and what method of shipping you choose. We ship all

orders as fast as we can, in the order we receive them. We usually fill the orders within 48 hours but we

don't work weekends and observe all major holidays. UPS ground shipping takes from 5 to 7 working

days, they don't work weekends and also observe all major holidays. Even if you choose Next Day or

Second Day air your order will not be processed any faster. You will just receive it sooner after it is

shipped.

Can I return the items if they don't meet my needs?

No, please be sure the items are what you want. If you have any questions, ask before placing the order. We will replace any defective items or if we shipped you the wrong item from what was on your order. Can you order an item for me that is not on your website?

No, we are surplus dealers: we only get items that are available on the surplus market. We have no new-

line products from manufacturers or distributors.

Can I place my order by phone?

Yes you can by calling (408) 262-3900 between 10:00 AM and 6:00 PM Pacific Time, Monday through

Friday. However, if you want to place the order by phone. You will need to provide a credit card number

for us to send an invoice to.